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When can I upgrade from sim only?

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Davieheppy
Level 1: Joiner
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on ‎26-06-2018 02:46

on ‎26-06-2018 02:46

Hi I was wondering if anyone knew when I could up grade from sim only

to get a new phone? My app says I can up grade but only shows me sim only plans!!??😳

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Glory1
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on ‎26-06-2018 04:38

on ‎26-06-2018 04:38

Hi @Davieheppy

The following link should answer your question: https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

PIease let us know if we can be of any further help and welcome to the forum.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
Level 43: Bright Spark
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on ‎26-06-2018 04:38

on ‎26-06-2018 04:38

Hi @Davieheppy

The following link should answer your question: https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

PIease let us know if we can be of any further help and welcome to the forum.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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MI5
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on ‎26-06-2018 05:39

on ‎26-06-2018 05:39

3 months asssuming all bills are paid on time but it needs an override by customer service to allow you to upgrade.
You’ll need to call them on 202 to get yourself set up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎27-06-2018 02:22

on ‎27-06-2018 02:22

On a 12 month sim only you can upgrade after 3 months of on time in full payments

If you are on a 30 day sim only contract the 3 month rule doesn't apply

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎28-06-2018 09:47

on ‎28-06-2018 09:47

HI @Davieheppy, I hope the replies above answered your question, but please let us know if you need more help smiley

 

Cheers @Glory1, @MI5 and @jonsie for the info!

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