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Level 1: Joiner
Posts: 1
Registered: ‎18-04-2018
Accepted Solution

When can I upgrade from sim only?

Hi I was wondering if anyone knew when I could up grade from sim only

to get a new phone? My app says I can up grade but only shows me sim only plans!!??😳

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Registered: ‎22-08-2016

Re: When can I upgrade from sim only?

Hi @Davieheppy

The following link should answer your question: https://www.o2.co.uk/termsandconditions/rewards/sim-only-upgrade-to-refresh-after-3-months-terms-and...

PIease let us know if we can be of any further help and welcome to the forum.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Registered: ‎04-04-2012

Re: When can I upgrade from sim only?

3 months asssuming all bills are paid on time but it needs an override by customer service to allow you to upgrade.
You’ll need to call them on 202 to get yourself set up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: When can I upgrade from sim only?

On a 12 month sim only you can upgrade after 3 months of on time in full payments

If you are on a 30 day sim only contract the 3 month rule doesn't apply

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: When can I upgrade from sim only?

HI @Davieheppy, I hope the replies above answered your question, but please let us know if you need more help smiley


Cheers @Glory1@MI5 and @jonsie for the info!

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