When all data has been used...

[Anonymous]

Hello,

When I signed up for a 12-month contract in February this year, I was under the impression that once my 1 Gig of data was used up, I would still be able to use network data but at an extremely reduced speed.

This was said to me by the gentleman from O2, who sold me my Sim-Only deal.

I thought that this sounded reasonable and even though browsing would probably be next to impossible, I might be able to receive or send the odd text email.

Last month when my data ran out, the above was not the case and I was unable to use the network at all. Just receiving information txt's explaining my data had run out.

My question is, has accessing O2's data network at a extremely reduced speed (once the allowance has run out), recently changed to no access at all, or have I been miss-sold this contract by a commision-driven sales man?

Being able to access the network once my allowance has run out was a big factor in me signing up.

Thanks for any info

Paul.

[MI5]

It changed some time ago.
I'll have a search for the thread posted at the time.

[Anonymous]

On contract it used to be restricted.

Now it's stopped after you use up your data allowance more data can be added via a bolt in in your myo2

[MI5 · Accepted solution]

Here is the thread from last November http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Changes-to-Data-allowance-policy/m-p/567230/high...

[Anonymous]

Thanks for the info.

If it changed some time ago, the gentleman selling me the deal was therefore misleading me for the sake of a sale.

[Anonymous]

Was this verbal or was something put down in writing ?

I'm guessing maybe it was a franchised O2 shop.

[MI5]

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@Anonymous wrote:

the gentleman selling me the deal was therefore misleading me for the sake of a sale.

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You may need to follow the official complaints procedure http://www.o2.co.uk/how-to-complain but first I would call 202 and explain to CS to see if there is anything they can do for you.

[Anonymous]

It was verbal over the phone while he was selling me the deal.

[Anonymous]

The call may have been recorded. Ask for a transcript.

[Anonymous]

Yes, I may do that. Thank you.