Solved: When I get a call I cant hear them

Anonymous · ‎19-04-2016

So I recently started getting it where I would receive a call and when I answer I cant hear them this went on for a week so after trying many things I gave up and went for an upgrade so I went from a Samsung Note3 to an iphone 6s plus but its doing the exact same thing also my Mrs is having the same issue on her iphone 5 which makes me think this isnt a phone issue.

Has anyone else had this recently?

MI5 · ‎19-04-2016

You can report it through the My Network app too http://www.o2.co.uk/apps/my-network
Can you find out if others are having the same issue and get them to report it as it will add weight to the issue?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-04-2016

If it's always in the same area it could well be a network issue http://status.o2.co.uk/
Try it in a different area to rule it out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2016

says its ok I logged a report its just making my life really hard as its my work phone and the partners work phone tugo works fine but calls dont always come through on that

jonsie · ‎19-04-2016

It definitely sounds like a network issue. Must be something in the air at the moment, my area shows OK but can only get G instead of 4G and got a text from my son saying a call went straight to voicemail.

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MI5 · ‎19-04-2016

You can report it through the My Network app too http://www.o2.co.uk/apps/my-network
Can you find out if others are having the same issue and get them to report it as it will add weight to the issue?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-04-2016

my other half has it and il get my old dear to report it aswell as I think she might be having issues but not being a technical person she doesnt always know if its and issue or bad coverage.

MI5 · ‎19-04-2016

@Anonymous wrote:
she doesnt always know if its and issue or bad coverage.

It could be either, or both.

Best to report it for the network team to investigate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎19-04-2016

Hey @Anonymous Welcome to the forums! Please keep us updated about your issue.

Cheers!

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Anonymous · ‎19-04-2016

now out going calls are in and out

MI5 · ‎19-04-2016

Has to be network issue - keep your eye on status page for any updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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