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WhatsApp 4g calls

Steven95
Level 1: Joiner
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on ‎25-02-2020 21:16

on ‎25-02-2020 21:16

Hi, when trying to make Whatsapp voice calls over 4g it tells me that it's not supported by my cellular network. Any ideas on how to resolve this? I don't believe it to be a phone setting as I have tried everything. Wifi/4g calling, uninstall, clear the cache etc. Using an S10
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MI5
Level 94: Supreme
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on ‎25-02-2020 21:35

on ‎25-02-2020 21:35

@Steven95 

From WhatsApp help https://faq.whatsapp.com/en/26000038/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎26-02-2020 16:48

on ‎26-02-2020 16:48

Hey @Steven95 did you find out what was going wrong with your WhatsApp calls? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
Level 94: Supreme
In response to Martin-O2
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on ‎26-02-2020 16:51

on ‎26-02-2020 16:51

According to WhatsApp, O2 are blocking the ports they use @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
In response to MI5
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on ‎26-02-2020 18:35

on ‎26-02-2020 18:35

Certainly something I can check @MI5! Leave it with me. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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