What tariffs qualify for the family discount?

[Nixndave]

I added a plan to my account last year and was told I’d get the family discount. However, when I tried to apply it. They said it couldn’t be applied as the tariff didn’t qualify. I’m again wanted to add a new plan. How do I know if the new tariff will qualify? I’ve looked at the terms and conditions of the tariff but it isn’t mentioned?

[jonsie]

see if this helps @Nixndave 

Guide: O2 Open & Friends and Family discounts - How to sign up 

[Cleoriff]

@Nixndave 

Or there is the Sharer Plan.

https://www.o2.co.uk/sharer-plans 

[MI5]

@Nixndave 

You must have a refresh tariff either with a phone or a sim only but taken directly with O2 and not a third party.

https://www.o2.co.uk/family-plan

[Nixndave]

I didn’t have a refresh plan at the time. But I added one? So, I now have a refresh plan and an old all in contract. So, if I now add another refresh plan, they’ll then both get the 20% off the air time?

[MI5]

@Nixndave 

No, only on the second refresh.

The first is the lead device and not elligible for discount.

You only get it on additional contracts.

Forget the old all in one as it doesn't qualify for anything.

[Nixndave]

Ok thank you. So, the 20% will only be applied to the new new contract. And only if it’s another refresh plan. Nothing in any help guides etc seem to confirm or state what qualifies as a qualifying plan.

[MI5]

@Nixndave 

Yes that's correct and on the family plan link I gave you, it does state they must be on refresh plans.

[MI5 · Accepted solution]

@Nixndave 

Exclusions

Business tariffs, standard tariffs, Apple Watch tariffs and any tariff that already has a discount applied aren’t eligible for this discount.

Eligible contracts must be registered to the same address as the lead account, whether it's in your name or someone else in your family.

and my apologies.

Your all in one does qualify as a lead device, so you can get discount of both your refresh contracts, providing you upgrade it and apply within 28 days.

What if I didn’t get my contract directly through O2?

If you didn’t get your connection directly from us, it won’t be eligible for the Family Plan discount. However it would still qualify as a lead connection.