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What is wrong with O2?

bananaspyjamas
Level 1: Joiner
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I want to leave o2 but want to take my number with me. I have sent a text to the number they give you to get a PAC number. It just says they can't process my message at this time. They provide two number two call....both give a dead tone.  I waited for 30 minutes to speak to customer service  - they cut me off. I am now on hold again. I am so fed up!

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MI5
Level 94: Supreme
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@bananaspyjamas 

Guides here Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

Your PAC can be obtained through your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124155 Posts
  • 612 Topics
  • 20231 Solutions
Registered:

@bananaspyjamas 

Guides here Guide: How to get your PAC [June 2021 Update] 

Guide: Cancelling Your Contract 

Your PAC can be obtained through your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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