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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015
Accepted Solution

What is O2 going to ship to me?

[ Edited ]

I recently found that O2 is making a £6 discount on the 2GB tariff and I ordered it to use in the next 12 months earlier today.

 

I am now having the new £19 2GB 12M tariff on my account with the new allowance but I just saw a message saying that O2 has shipped the order by Royal Mail so what is being shipped as I already get the tariff active on my account?

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Posts: 90,871
Topics: 746
Registered: ‎14-01-2013

Re: What is O2 going to ship to me?

Hi @evantkh You will need to check My O2 to see if the discount has been applied. I hope you kept any transcript of your conversation http://www.o2.co.uk/myo2

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: What is O2 going to ship to me?

They ship you a spare sim to use if needed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: What is O2 going to ship to me?


@Cleoriff wrote:

Hi @evantkh You will need to check My O2 to see if the discount has been applied. I hope you kept any transcript of your conversation http://www.o2.co.uk/myo2


@Cleoriff

 

How can I check if the discount is applied? I changed the tariff in the upgrade link.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: What is O2 going to ship to me?


@MI5 wrote:
They ship you a spare sim to use if needed.

@MI5

 

Then that's quite funny. Last year when I changed tariff during the double data offer period in store they did not give me one.

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Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: What is O2 going to ship to me?


@MI5 wrote:
They ship you a spare sim to use if needed.

@MI5

 

I would consider the letter box as insecure. If it is stolen, will my account still be safe?

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: What is O2 going to ship to me?

The sim is inactive.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: What is O2 going to ship to me?


@evantkh wrote:

 

How can I check if the discount is applied? I changed the tariff in the upgrade link.


It will show as a bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 6: Acolyte
Posts: 366
Registered: ‎26-09-2015

Re: What is O2 going to ship to me?


@MI5 wrote:

@evantkh wrote:

 

How can I check if the discount is applied? I changed the tariff in the upgrade link.


It will show as a bolt on.


@MI5

 

Then it seems to be correct.

Highlighted
Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: What is O2 going to ship to me?

Good to hear.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)