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What happens if order isn’t accepted?

Lucy6787
Level 1: Joiner
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I’ve just made an order with upfront costs, if it’s not accepted will they refund the upfront costs? 
thanks in advance!

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TallTrees
Level 45: Knowing
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Hi @Lucy6787 

Welcome to the o2 Community 

Yes you will get the up front payment returned. 

 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 45: Knowing
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Hi @Lucy6787 

Welcome to the o2 Community 

Yes you will get the up front payment returned. 

 



HAPPINESS IS BEE SHAPED

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Lucy6787
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Thank you so much for your reply slight_smile 

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MI5
Level 94: Supreme
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@Lucy6787 

Payment isn't taken until your order is accepted.

If you check your bank account and it says "pending" it means O2 don't have the money yet. It will be held in a shadow account by your bank awaiting collection. If not collected, it will be returned to your cleared funds in line with your banks policies.

If it shows as completed, it means you have been accepted for the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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