cancel
Showing results for 
Search instead for 
Did you mean: 

What happens if order isn’t accepted?

Lucy6787
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I’ve just made an order with upfront costs, if it’s not accepted will they refund the upfront costs? 
thanks in advance!

Message 1 of 4
1,208 Views
1 ACCEPTED SOLUTION

Accepted Solutions

TallTrees
Level 49: Rootin' Tootin' 
  • 10841 Posts
  • 120 Topics
  • 352 Solutions
Registered:

Hi @Lucy6787 

Welcome to the o2 Community 

Yes you will get the up front payment returned. 

 



HAPPINESS IS BEE SHAPED

View solution in original post

Message 2 of 4
1,194 Views
3 REPLIES 3

TallTrees
Level 49: Rootin' Tootin' 
  • 10841 Posts
  • 120 Topics
  • 352 Solutions
Registered:

Hi @Lucy6787 

Welcome to the o2 Community 

Yes you will get the up front payment returned. 

 



HAPPINESS IS BEE SHAPED

Message 2 of 4
1,195 Views

Lucy6787
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you so much for your reply slight_smile 

Message 3 of 4
1,184 Views

MI5
Level 94: Supreme
  • 145866 Posts
  • 635 Topics
  • 28021 Solutions
Registered:

@Lucy6787 

Payment isn't taken until your order is accepted.

If you check your bank account and it says "pending" it means O2 don't have the money yet. It will be held in a shadow account by your bank awaiting collection. If not collected, it will be returned to your cleared funds in line with your banks policies.

If it shows as completed, it means you have been accepted for the contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
1,180 Views