What happens if order isn’t accepted?

[Lucy6787]

I’ve just made an order with upfront costs, if it’s not accepted will they refund the upfront costs? 
thanks in advance!

[TallTrees · Accepted solution]

Hi @Lucy6787 

Welcome to the o2 Community 

Yes you will get the up front payment returned. 

[Lucy6787]

Thank you so much for your reply  

[MI5]

@Lucy6787 

Payment isn't taken until your order is accepted.

If you check your bank account and it says "pending" it means O2 don't have the money yet. It will be held in a shadow account by your bank awaiting collection. If not collected, it will be returned to your cleared funds in line with your banks policies.

If it shows as completed, it means you have been accepted for the contract.