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What do I need to do to activate my new sim

Jade89
Level 1: Joiner
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Help

I've started a new contract and wanted to keep my number. So the new phone is all set up but the sim still hasn't activated its been 2 days. How long does it usually take? 

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MI5
Level 94: Supreme
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@Jade89 

You can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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@Jade89 

The sim should be activated if not then you need to reach out to customer services.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 151911 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Jade89 

You can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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