What do I do if I have not received a device!

[Catr2]

What do o do if I am being charged for a device I do not have !!!!!

[Edit: topic title clarified]

[Catr2]

I have ordered a device I have had no texts etc and an email confirming receipt but I do not have it and I cannot speak to anyone at o2 it’s highly annoying !!

[O2Stacey · Accepted solution]

Hi @Catr2 

Things may be taking a little bit longer due to the current pandemic. Here is some info on how to track your order. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Hope this helps

Stacey  

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