What company call bars there own customer service number?

[Anonymous]

O2!!! I paid my bill via a card transaction over the phone the other day in full. But apparently cos the person in customer services put all the money into my airtime my phone plan side of things never got paid so im in credit in my airtime but 25 in debt on my phone side. I'M BARRED FROM 202 FFS!! Now I'm suposed to ring on a landline an expensive number to get the credit switched over to my phone plan. I dont hold much hope for that tbh as they cant even take a payment properly in the first place. And don't get me started on the "live chat" side of things... all she could tell me is ring billing... I can't I'm barred... you have to make seperate payments on refresh.... I know but shouldn't the woman working in billing know this? Do people at o2 know what they are doing? I've only been with you guys for 4 weeks ffs ! Can some one please ring me so i can sort this out!! And I want to make a formal complaint to the girl that messed this up in the first place!

[perksie]

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@Anonymous wrote:
If they want my custom and reliability they will ring me.

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Your custom and reliability has failed to set up a direct debit in order to pay the contract each month.

This would have saved you all this hassle.

O2 will not ring you, they will pass the debt to a collection agency.

[Anonymous]

Sorted.
It was on a direct debit but they screwed the date up so I had to cancel it and pay by card as advised by customer services !
I'm not getting into the details of why its so important I be able to contact my wife around the clock other than she very ill and in hospital atm and i have 6 kids to look after and a job to keep down while going through her treatment.
I'd appreciate it if you lot would not be so quick to judge in the matter.
Thanks for the Skype idea, didn't realize you could do that.
Apparently this screw up happens a lot with the new plan... but to bar your own customer services number is silly!

[perksie]

I'm glad you have it sorted out.

We can only respond to what you post here and cannot know anything else unless you post it.

[Bambino]

Glad to hear you were able to speak to them using Skype, and have sorted things out.