Wh smith one direction calendar offer

[Anonymous]

Just went into my local store to redeem my O2 priority offer and was told they had no idea what I was talking about and wouldn't uphold the offer even though I showed them the offer! My daughter was really upset so I bought her one instead!

[Cleoriff]

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@Beenherebefore wrote:

There was one assistant manning the one check-out and another directing customers to the self check-out till.

All this on a busy pre-Christmas Saturday.......very sad.

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W H Smith in our area is totally the same in terms of checkout. Queues forming down the shop aisle while one assistant deals with all of them

Problem is, the one assistant tries to sell every customer chocolate and sweets on offer at the till instead of just checking out the goods bought 

[Beenherebefore]

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@jonsie wrote:
Another heading for oblivion. ..?

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More likely a move to gradually downmarket the brand a la Aldi and Lidl ?

"WHSmith plans to join the craze for budget retailing by launching a standalone chain selling cheap greetings cards."

http://www.theguardian.com/business/2014/oct/16/whsmith-budget-greetings-cards-chain-cardmarket

[Anonymous]

The till assistant didn't make eye contact once and only looked up on stating that if I wanted a bag for the calendar they charge for them.

Not the best shopping experience and I can see people being put off using priority codes ~ if this is not an isolated incident that is.

[Anonymous]

Well done to all who managed to get the free calendar.

I 'saved' the offer on my app, but before I could get to the shop today the offer has finished. I thought 'saved' meant I could get it later, but clearly not!

What really annoys me, is that these 'priority' offers are supposed to be for O2 customers, but are being taken by people who are on contracts with other providers, and they just remove their sim, and put the free O2 one in, so they can take advantage of the offer.

About time O2 woke up to this, and made these offers only available when genuine O2 customers log into their account....phew! rant over.

[Anonymous]

Hi

Perfectly entitled to your venting. 😄

It was when its gone it's gone offer.

Anyone using an O2 SIM card is a customer on the network and is therefore entitled to it.

As I said the cashier didn't even look at my phone or ask for the priority code !

[MI5]

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@Anonymous wrote:
Anyone using an O2 SIM card is a customer on the network and is therefore entitled to it.

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Not necessarily - anyone can use a PAYG sim that has never been topped up and receive the registration code on it and then use the Priority rewards without spending a penny with O2 at all.

I agree - It's a loophole that needs plugging.

[jonsie]

It's  difficult to know how to plug this,  perhaps top up history should be factored in?

[MI5]

Make it a contract only perk ?

[jonsie]

That would work....

[viridis]

Make a 1 direction calendar mandatory?
That would too.