Hi ,
I had a sim only contract and decided I wanted to get a watch on my account.
However what i didnt realise was i should of done an add on and not an upgrade as what happened is my phone contract was replaced with a data only plan and can no longer make or receive calls or texts.
Called customer service to say I must wait 7 days or go to a shop , I went to a shop 4 days ago who said I must wait 24hrs and bring watch back and start a new contract which they will swap my original number too. I went back today where they cancelled the watch and was to start a new one but the original was on offer and they wouldn't honour it , so I decided to cancel and return. They then said I must still wait another 24 hours and come back and start a new contract.
My issue now as I stated from the start to the shop is I didn't really want to enter into a new contract as my old one was out of contract . Now I have no watch and have essentially cancelled during my 14 day cooling period but the shop is saying I still have to enter into a new 12 month or 24 month contract? Surely this can't be correct? I said surely i should be put back as if I never ordered the watch on my existing rolling contract and they said it can't be done.
I know i made a mistake with the upgrade but has anyone had this issue and know where I stand.
I plan on upgrading my phone next year and don't want to be tied into any particular network so I can get the best deal even if its with another network.
The whole thing has been a massive pain and still do not have use of my phone number and am having to use a temporary pay as you go.
Thanks and sorry for the long post.
