Solved: Warning Hidden Charges

Anonymous · ‎04-06-2014

I have just been checking my Direct Debits [who does check them?] and found that i pay O2 twice - my line charges which are highlighted and in bold on my bill plus an additional £25.00 for the purchase of the phone ... thats £600.00 over 2 years ... the £25.00 is shown but in small print below the other charges .... can anyone give me a good reason why it is not given as much prominence as the rest of the bill?

I feel conned

MI5 · ‎04-06-2014

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-06-2014

Refresh is billed airtime + Phone plan - It's all clearly explained in the T&C's.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎04-06-2014

No con at all. Refresh is taken by two direct debits. One for the phone plan and one for the airtime. Surely you read what you signed up for?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎04-06-2014

See FAQ's here http://www.o2.co.uk/refresh/frequent-questions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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