Solved: Wapstar

Lauren · ‎27-11-2018

I have been charged £4.50 for a game I haven't even purchased/subscribed to and I'm not willing to pay this! Called the number and the girl has stopped any further charges, but how am I meant to get the money back that has been taken?

MI5 · ‎27-11-2018

@Lauren

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-11-2018

@Lauren

See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

and here https://payforitsucks.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎27-11-2018

@Lauren

To get your money back, just contact the company as before and ask for a refund as you didn't sign up to the service knowingly

You could also contact customer services and ask them to apply the following 2 bars to your account https://www.o2.co.uk/contactus

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc.)

This would avoid this happening again..

Veritas Numquam Perit

EmilieT · ‎28-11-2018

Hi @Lauren, there's a lot of very useful info above that should help you with your refund, but please do come back and let us know how you're getting on with this!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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