Want to leave o2

[John10]

1, In the 1st month due to been on PAYG (a present) cost me as much as a year on pay monthly.
2. Run around help including phone help that ran you around for ages including leaving you eaiting then said unable to help due to Covid.
3.After trying for

[jonsie]

Guide: How to get your PAC [June 2021 Update] 

[John10]

This is not finished,
3. After trying for ages to upgrade my phone to pay monthly on the 13th, last day of offer, everything seemed to be going ok. Right at the end they said they couldn't go ahead seemingly because Equifax did a credit check and found l 'dont exist.'
4. I have simply had enough.

[jonsie]

Fair enough, I hope you fare better with a new etwork

Good luck @John10 

[Bambino]

@John10 Just out of curiosity, how could one month on Pay & Go cost you as much as a year on Pay Monthly, and why are you blaming O2 for an Equifax report? If they're saying you don't exist, what makes you think any other network is going to give you a contract?

[Pinkprincess280]

Confusing post, but the result of the credit score is not o2 fault

[adzsays]

Hey I want to change my tariff lower rate options are available but O2 app and website just keep showing me higher tariff options all you web navigation is misdirected at making customers pay more ....why isn't it simple to move to a lower tariff???

Also where is the customer care number to close an account, it is just a loop taking back to account management

[Cleoriff]

@adzsays 

All numbers to contact O2 are in this link Guide: Coronavirus Community Help and Support 

[MI5]

@adzsays 

You can only change to a lower tariff, mid contract, if you are on a flex plan.

If you have completed your minimum term you can "upgrade" to a lower tariff in your MyO2.

If you wish to cancel, help here Guide: Cancelling Your Contract 

[John10]

£6.50 for every 500mb once data allowance exceeded up until reached max allowed to pay. Although l don't really know why l am answering you.