Waivered fees on refresh

[Stuart9]

Hi,
Recently upgraded & when going through the link, the fee that should have been waivered on refresh showed in the upgrade link that i have to pay. Over the phone the call handler said this is waivered as im on refresh now i cant get back in touch via online chat or telephone call. Can anyone help? Im not progressing with the order until this is sorted obviously. Anyone had similar issues?
Thanks

[O2Kurt]

hiya,

id probably contact the team via Skype on the link below. 

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@Stuart9 wrote:
Hi,
Recently upgraded & when going through the link, the fee that should have been waivered on refresh showed in the upgrade link that i have to pay. Over the phone the call handler said this is waivered as im on refresh now i cant get back in touch via online chat or telephone call. Can anyone help? Im not progressing with the order until this is sorted obviously. Anyone had similar issues?
Thanks

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https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823