A warm welcome to this O2 customer to customer community @Dxsmithx. Unfortunately, this forum has no direct O2 involvement and hence we are unable to access accounts.
It looks like you should contact the sales team as they can help with your problem - you can message them on social media :-
Facebook : https://o2uk.co/O2CFB)
X (formerly known as Twitter) : https://o2uk.co/O2CTW
Instagram : https://o2uk.co/O2CIG
The social media team are based in the UK and have a good record for solving customer problems.
Or you can call them on 0800 081 0255, free from any phone or landline or via Guide: A Guide to Skype.
