Waiting for order confirmation

[Flo76]

Hello! I placed an order in March 20, with a paymonthly plan for Samsung Galaxy S21, I also paid upfront, but my order has not yet been confirmed. I could know how long it takes for my order to be confirmed? Can you help me somehow with this dilemma?  Thank you

[jonsie · Accepted solution]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Flo76]

Thank you for information

[jonsie]

Welcome