cancel
Showing results for 
Search instead for 
Did you mean: 

Waiting for number to be ported to O2 from Vodafone

Jonathan1289
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
It’s been a week since I joined o2. Gave pac number on signing up. Called customer sr iced yesterday who said it should have gone through by now. Said wait until 6pm when it’s likely to happen. Guess what? No change. Customer services confirmed they have my pac. No info today whatsoever . Not a good start tbh
Message 1 of 4
159 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 85751 Posts
  • 591 Topics
  • 4616 Solutions
Registered:

Unfortunately only O2 can resolve this for you

Has the number been disconnected on your Vodafone sim @Jonathan1289 

otherwise

You need to call O2 

You can use Skype to call.

All numbers including Skype are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Message 2 of 4
156 Views

Jonathan1289
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
The number has been disconnected
Message 3 of 4
150 Views

jonsie
  • 85751 Posts
  • 591 Topics
  • 4616 Solutions
Registered:

As above, I would give them a call @Jonathan1289 

Message 4 of 4
147 Views