Re: Waiting for call back about complain

ggsw · ‎29-02-2024

Cct-b509357

i have been trying to contact again about complaint, I spoke with customer service people and after 30min, have been disconnected,

and again how long do I need to wait for?

last time was told 48h (four days ago)

MI5 · ‎29-02-2024

@ggsw

https://www.o2.co.uk/how-to-complain

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎29-02-2024

Have you put an official complaint in?

O2 are taking about 8 weeks to respond at the moment

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎29-02-2024

@ggsw Don't count on anyone calling you back. They rarely if ever do.

If you haven't yet lodged a formal complaint you need to keep trying to speak to customer service.

I DO NOT WORK FOR O2

Oxonian · ‎29-02-2024

@ggsw

Have you considered trying to contact O2 via social media ? The social media team have a good reputation and, whilst you might occasionally need to remind them, will be easier to get hold of than the telephone Customer Service team.

Full contact details are in :-

Guide: How to find help & contact O2

O2

Waiting for call back about complain

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