Solved: Waiting for a email or txt about a new phone

Anonymous · ‎17-08-2017

How long does it for o2 to get back touch about a delivery of a new phone and next day delivery

MI5 · ‎17-08-2017

You get a dispatch email when the phone leaves O2, but until you get this it means it's not on it's way to you.
Usually means the phone is out of stock in all honesty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎17-08-2017

You get a dispatch email when the phone leaves O2, but until you get this it means it's not on it's way to you.
Usually means the phone is out of stock in all honesty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-08-2017

If you have had the terms and clicked on the links to accept them meaning you have successfully got the contract you won't receive anything else until the phone has been despatched. That could be next day or an unknown time scale if the phone is out of stock despite what the website says.

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