on 09-06-2015 02:37
on 09-06-2015 02:37
i am on 02 payg have unlimited cals and texts my husband also n 02 but went onto contract yest so when i call or text him why is it taking my credit help
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on 09-06-2015 07:54
on 09-06-2015 06:06
Hi @Anonymous
If your unlimited payg tariff has remained unchanged then I have no idea why you are suddenly being charged for calls and texts. It seems weird that it has started to happen since your husband went onto contract.
You need to contact CS on 4445 and query this. http://www.o2.co.uk/contactus
Veritas Numquam Perit
on 09-06-2015 07:54
on 09-06-2015 07:56
on 09-06-2015 07:56
@Anonymous wrote:THANKS JUST SPOKE TO THEM THEY SAID IT GOING TO TAKE 24 HOURS
Good ...at least you have it sorted now....(and its only 24 hrs to wait)
Veritas Numquam Perit
on 09-06-2015 08:15
on 09-06-2015 08:15
on 09-06-2015 08:31
thanks for your help
on 09-06-2015 08:36
on 09-06-2015 08:36
Once his number has registered again on the system, speak to customer service and they will refund any charges.