WE CAN'T PROCESS YOUR UPGRADE

[MARGARET11]

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS

WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ACCOUNT. PLEASE TRY AGAIN LATER

3 WEEKS?????

PHONE PROBABLY 50 TIMES AND EVERY MEMBER OF STAFF IS INCOMPETANT 

[MI5]

@MARGARET11 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[MARGARET11]

THANK YOU I WILL TRY PHONE THEM ON THAT NUMBER - I HAVE HAD NO LUCK GETTING THROUGH ANYONE WITH SENSE ON THE 202 X

[MI5]

Good luck @MARGARET11