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WARNING dodgy text messages claiming to be from o2

Anonymous
Not applicable
Just received a text message claiming to be from O2 saying I'm £20overdue - but I pay by Dr - and just checked my account online and there's NOTHING about being overdue etc!! The phone number in the text ISNT even the o2 number its 0800 111 6121!! So please check
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Toby
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Hi guys,

 

So, the number is legitimate, but was sent in error in the individual case here.

If anyone ever has any outstanding amount, you should always call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay for. 

Sorry for the confusion @Anonymous !

Cheers

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View solution in original post

Message 9 of 17
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Anonymous
Not applicable

Hi,

 

 

It may be O2 collections.

 

You can double check by ringing o2 on 202 from your phone.

 

If you have a blocking spec in your phone then add the number.

 

Also forward the text.

 

How to stop getting texts you don’t want?

If you or your children get texts you didn’t sign up for, forward them to us on 7726. If you have an iPhone, you can send the text to us by email at 7726@o2.com

 

O2 help link :  http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

 

http://www.o2.co.uk/support/generalhelp/howdoi/safetycontrolandaccess/spam

Message 2 of 17
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Bambino
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Just forward the text to 7726.

I DO NOT WORK FOR O2



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Message 3 of 17
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MI5
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The number search comes back with mixed results. Some claim it to be O2 whilst others claim it to be a spammer.
Maybe @Toby can confirm ?

0800 111 6121

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 17
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Toby
Former Staff
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Hi guys,

Clarifying this now for you slight_smile
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Message 5 of 17
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Anonymous
Not applicable
Thank you Toby
Message 6 of 17
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jonsie
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We would all like to know exactly who this company is and if they have any connection to O2.
Message 7 of 17
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MI5
Level 94: Supreme
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@Toby wrote:
Hi guys,

Clarifying this now for you slight_smile

Any updates @Toby ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 17
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Toby
Former Staff
  • 11577 Posts
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Registered:

Hi guys,

 

So, the number is legitimate, but was sent in error in the individual case here.

If anyone ever has any outstanding amount, you should always call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay for. 

Sorry for the confusion @Anonymous !

Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 9 of 17
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Anonymous
Not applicable

I've just paid my bill using this number, didn't think anything of it until I received a text post-payment with spelling mistakes and a reference number shorter than usual. Got a bit worried, spoke to Ahetesham on live chat and he informed me he can't trace my payment and that the number isn't O2. Help!

Message 10 of 17
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