WARNING!!! Old Default O2 Contract - Stopping mortgage!!

[Anonymous]

o2 have placed a default on my credit file in 2011, I have only just notice this.

My mortagage adviser mentioned that my credit rating was fine and when the mortage when through they declined due to a £32 outstanding bill, saying that is was too much risk! The house sale needs to go thorugh this week or I will lose out on the property.

The bill was due to changing contracts in 2011 from a consumer account to a business account. I was told the account was settled in full. I didn't receive any requests for the £32 or was I contacted on my phone number which they had, because they were my telephone provider!

I have been trying to contact o2 through the following avenues but am not having much luck.

Do you have any other advice? 

ronan.dunne@o2.com

complaintreviewservice@o2.com

CreditFileReferrals@o2.com

All customer service representatives are staying that they cannot contact the Credit file Referrals team them selves, as the office does not have a phone number!!!! 

This matter is ruining my situation and the people head in my house 

O2 if you are listening,  your customer service is shocking and we need this rectified IMMEDIATELY!

This could end up costing you way more than £32 unless you act!

[jonsie]

Unfortunately this is a customer to customer forum and O2 will not pick up your post here unless @Toby feeds it back. You need to persevere with customer service I'm afraid and pay off the debt. Also put a note on your credit file explaining the circumstances and that the debt is cleared.

[Cleoriff]

How annoying that @Anonymous only just found this out from 2011...

[jonsie]

There are going to be many more such instances with the state of the current payment system.

[Anonymous]

@jonsie

Thank you for your reply. I have called O2 and the amount is not due.

[MI5]

It's not an uncommon story unfortunately.
You can contact the credit agencies and explain the story to them, but you are advised to pay off the debt asap.

[Cleoriff]

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@jonsie wrote:

There are going to be many more such instances with the state of the current payment system.

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Very likely. We should start warning everyone to keep an eye on their credit files....

[Anonymous]

Have you heard of anyone visiting the credt Refferal office?

Credit Appeal

Credit and Risk

Insights

Suite P

Arlington business centre

Millshaw park lane

leeds

LS11 0NE

Phone number 01132 722 417    7am - 7pm

FAX *44 0 113 202 5865

[MI5]

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@Anonymous wrote:

Have you heard of anyone visiting the credt Refferal office?

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I don't recall anyone mentioning it before......

[jonsie]

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@Anonymous wrote:

Have you heard of anyone visiting the credt Refferal office?

Credit Appeal

Credit and Risk

Insights

Suite P

Arlington business centre

Millshaw park lane

leeds

LS11 0NE

Phone number 01132 722 417    7am - 7pm

FAX *44 0 113 202 5865

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No to be honest but as it's a matter of urgency then go for it.