Voucher top up not working

[Anonymous]

I bought a £10 voucher to top up and went to top my phone up not 5 minutes after. When I put it in first time I accidentally hung up the call and it hasn't put the money on my phone. I then called the top up line again and put my voucher number in but it keeps saying that there is a problem? How do I fix this to put the top up on my phone so I have to call o2 themselves or go back to the shop?

[MI5]

Only customer services can fix this http://www.o2.co.uk/contactus

[Anonymous]

It says 25p charge but I havnt got any credit and don't have a landline?

[MI5]

Use live chat (it's on the link) but they are all closed now until the morning.

[MercedesS]

Hello @Anonymous, Welcome to the O2 Community!

We are sorry to hear about your problem. Have you managed to get it fixed with @MI5 help? Please let us know in case we could help you further 

[Pacman786]

I have this problem, how can I solve it?

Purchased a top up yesterday and it's not working.

[MI5]

Contact customer services for assistance http://www.o2.co.uk/contactus

[Pacman786]

Thanks, they told me to go back to the shop the first time, shop fobbed me off and said ring O2, went back onto chat and told them the shop refused.

Now have the £10 I paid for. Thanks.

[MI5]

Sounds painful but glad you got sorted eventually.

[Ossie]

I had same issue except voucher never worked first time - O2 chat support said voucher was "cancelled" within about a minute of purchase.  Also fobbed me off to the original merchant, merchant said not their problem, they can't even cancel a voucher.  Back to O2, still refused to do anything.  I finally had to threaten Ombudsman complaint until they bumped me to a supervisor who finally agreed to give me the measly £10 I'd paid for.