Voucher top-up issues

Anonymous · ‎05-05-2017

Hi. I've had problems on 4444 this evening. Bought a £10 voucher at a PayPoint but the voucher number isn't being recognised. I entered it several times. The receipt says O2, it doesn't expire until 04/05/18 and was safe in my wallet so nobody else has had access to it. Helpline is closed for the night. Anyone else having the same problem?

jonsie · ‎05-05-2017

Best option is to call customer service this morning. They have a system that can check the voucher.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎12-05-2017

Hello @Anonymous

Is it all fixed now? Please let us know

Thanks @jonsie for helping!!!!

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