Voucher top-up issues

[Anonymous]

Hi. I've had problems on 4444 this evening. Bought a £10 voucher at a PayPoint but the voucher number isn't being recognised. I entered it several times. The receipt says O2, it doesn't expire until 04/05/18 and was safe in my wallet so nobody else has had access to it. Helpline is closed for the night. Anyone else having the same problem?

[jonsie]

Best option is to call customer service this morning. They have a system that can check the voucher. 

[MercedesS]

Hello @Anonymous

Is it all fixed now? Please let us know 

Thanks @jonsie for helping!!!!