cancel
Showing results for 
Search instead for 
Did you mean: 

Volt for 2x O2 accounts in the same household as VM

Earthperson
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello

Getting useless info from both O2 & VM on this point. Hoping to get sense and reality here

I am the registered bill payer for both VM bb at our home & an O2 pm account - I have Volt activated on my O2 account

My wife has O2 account at same address as above VM account 

Can my wife get Volt on her O2 account? If so - how?

Thanks all

Message 1 of 6
295 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 59: Quartermaster
  • 8922 Posts
  • 90 Topics
  • 702 Solutions
Registered:

She should be able to @Earthperson 

See information in the Volt guide below (in summary, she will need to log in and click on the Volt banner and follow it though).

Volt Megaguide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 3 of 6
281 Views
5 REPLIES 5

Bambino
Level 78: King of Kings
  • 19834 Posts
  • 961 Topics
  • 2828 Solutions
Registered:

@Earthperson I will tag an account advisor who should be able to help.

@O2Lisa or @O2Ryan can you please assist?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 6
283 Views

gmarkj
Level 59: Quartermaster
  • 8922 Posts
  • 90 Topics
  • 702 Solutions
Registered:

She should be able to @Earthperson 

See information in the Volt guide below (in summary, she will need to log in and click on the Volt banner and follow it though).

Volt Megaguide 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 6
282 Views

O2Lisa
  • 765 Posts
  • 0 Topics
  • 24 Solutions
Registered:

Thanks for the tag @Bambino 😊

@Earthperson I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 4 of 6
278 Views

Earthperson
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Think that I've solved the issue

Reading the Volt MegaGuide it looks as if matching of just address between O2 & VM bills (rather than both name & address) what is refered to as "premise matching"became an option today - 12 April 2022. Pure coincidence that I was researching option the same day that it goes live

Wife has applied for Volt benefits via O2 app which says that they should be live within a week - let's hope that they arrive

Spent over an hour with O2 chat today - all I got was confused, conflicting information. One post on this Community and issue resolved!

Kudos to gmarkj for link to Guide - many thanks

Message 5 of 6
263 Views

jonsie
Level 94: Supreme
  • 86950 Posts
  • 594 Topics
  • 5117 Solutions
Registered:

Live chat?

Probably get more sense from your wife 😏

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 6 of 6
248 Views