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Volt detail mismatch

samwardill
Level 1: Joiner
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I am not getting Volt benefits. I suspect this is because my Virgin Media Account is in the name of Sam an O2 is Samuel. Which is easier to change?

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pgn
Level 58: Overseer
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Hi @samwardill - all the Volt advice in this topic. It talks of what to do in your case.

 

Q. Can I change the name on one account to become eligible for Volt?

A. O2 – You can transfer the ownership, but it’s subject to verification checks, including credit checks – we can’t guarantee it’ll be successful

Virgin Media – You won’t be able to transfer responsibility. You’d have to close your existing account and create a new one under the new name (this will require credit checks and a new contract). It also means you’d lose your Virgin Media service for up to 24 hours and lose any discounts you may have.

 

If you message O2 on

 Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.

Good luck.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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pgn
Level 58: Overseer
  • 21227 Posts
  • 165 Topics
  • 379 Solutions
Registered:

Hi @samwardill - all the Volt advice in this topic. It talks of what to do in your case.

 

Q. Can I change the name on one account to become eligible for Volt?

A. O2 – You can transfer the ownership, but it’s subject to verification checks, including credit checks – we can’t guarantee it’ll be successful

Virgin Media – You won’t be able to transfer responsibility. You’d have to close your existing account and create a new one under the new name (this will require credit checks and a new contract). It also means you’d lose your Virgin Media service for up to 24 hours and lose any discounts you may have.

 

If you message O2 on

 Facebook (https://o2uk.co/O2CFB) , 

 Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG) , they may be able to help you with this.

Good luck.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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