Volt benefit

[Rash0007]

Hi everyone, so I have been looking at some of the benefits of volt and one that immediately stood out is the £150 off upfront cost of a new phone contract , I have been trying to call 02 all day to get further details but as I now know that there has been some sort of issue regarding payment/ bills no wonder I couldn't get through , my questions are as follows is this a normal 02 contract airtime and phone plan separate and other one is there some sort of catch ? Could I cancel the contract once I paid the full amount off ? Thanks for any answers or advice 

[madasaf1sh]

@Rash0007 

If you cancel the contract you lose all Volt benefits, and you need to take out a refresh plan, with both airtime and device plan, both are linked together. 

Also bare in mind that if you cancel with VM benefits they may charge you for downgrading you back, and also for the remainder of the VM Contract...

[MI5 · Accepted solution]

@Rash0007 

There's no catch and yes it is for a refresh contract Guide: How does O2 Refresh work? 

It means you can add £150 to the upfront cost of your custom plan for free https://www.o2.co.uk/custom-plans

You can pay off the device plan anytime you want but you must at least keep an airtime plan running to maintain the volt benefits.

[Rash0007]

I still haven't been able to actually get to talk to a sales person on the phone , delays and then cutoff or I been waiting upto 45 minutes , so I have another question can I upgrade and still get this benefit I'm on SIM only at the moment I have had for about 9 months ? 

[jonsie]

Yes as long as you have any type of O2 contract

[Rash0007]

So I finally managed to get someone on the phone and I knew it that 'too good to be true' moment so the £150 upfront is for a connected device smartwatch , tablet etc not the phone itself or that what the agent told me , basically I get a iPhone then the connected device would be £150 off upfront cost .