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Volt and Disney Plus

Alison2222
Level 1: Joiner
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I recently. Purchased the new Samsung s22 ultra and was told this would come with a year of Disney plus but instead it's only been activated for three months, how do I go about having this amended to show a year instead of three months?

 

I also have both virgin media TV and broadband as well as three mobile contracts with o2. All of these are registered to the same address and in my name however when I try to activate it on my o2 there's an endless loop of information but it doesn't let me access it anywhere or enter my details. I've been trying to do this for months and it doesn't work. Can someone please help?

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MI5
Level 94: Supreme
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@Alison2222 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149608 Posts
  • 641 Topics
  • 28517 Solutions
Registered:

@Alison2222 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 77: Grand Master
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@Alison2222 

Disney Plus with the S22 is through Samsung and not o2,  


Link to claim is her https://www.samsung.com/uk/boost/disneyplus/ 

 

And follow the instructions, you CAN NOT Stack offers, so you cant have the o2 offer and the Samsung Offer


See the master thread here Volt Megaguide  

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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