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Voicemail - rejected call

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RichG10
Level 1: Joiner
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on ‎09-08-2019 14:43

on ‎09-08-2019 14:43

I have an iPhone Xs. 

 

If I ignore a call it correctly gets sent to voicemail.

 

However if I click on "decline" when I receive a call, the caller gets a user busy message and gets hung up. Shouldn't the call be diverted to voicemail if click on reject?

 

How can I get calls directed to voicemail when I click on reject?

 

Thanks

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MI5
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on ‎09-08-2019 16:50

on ‎09-08-2019 16:50

@RichG10 

You'll need to set a divert to voicemail for calls you cancel.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎09-08-2019 16:50

on ‎09-08-2019 16:50

@RichG10 

You'll need to set a divert to voicemail for calls you cancel.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎13-08-2019 16:13

on ‎13-08-2019 16:13

Hey @RichG10, I hope the info above will help you setup calls and voicemails just as you'd like on your iPhone Xs, but if you need any further help please do let us know slight_smile

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