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Level 1: Joiner
Posts: 1
Registered: ‎14-02-2013
Accepted Solution

Voicemail - rejected call

I have an iPhone Xs. 

 

If I ignore a call it correctly gets sent to voicemail.

 

However if I click on "decline" when I receive a call, the caller gets a user busy message and gets hung up. Shouldn't the call be diverted to voicemail if click on reject?

 

How can I get calls directed to voicemail when I click on reject?

 

Thanks

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Posts: 90,211
Topics: 539
Solutions: 11,782
Registered: ‎04-04-2012

Re: Voicemail - rejected call

@RichG10 

You'll need to set a divert to voicemail for calls you cancel.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,415
Registered: ‎18-04-2018

Re: Voicemail - rejected call

Hey @RichG10, I hope the info above will help you setup calls and voicemails just as you'd like on your iPhone Xs, but if you need any further help please do let us know Smiley Happy

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