Voicemail problem

Maggsy · ‎01-04-2018

My contract had recently been disconnected,I have paid the bill and now been reconnected,iv set my voicemail up again but I’m getting notifications that I have voicemails but every time I try and listen to them it says I have no new messages of no saved messages.how can I access my messages???
Can any one help me please

MI5 · ‎01-04-2018

Call yourself from another phone and leave a message.
Then dial 901 from your mobile to listen and delete the message which should clear all notifications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-04-2018

Some more voicemail help here for reference https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Maggsy · ‎01-04-2018

I’m receiving notifications saying I have new voicemails but when I call the voicemail number it’s saying there’s nothing there

MI5 · ‎01-04-2018

You need to call yourself and leave another voicemail.
When you then listen to that one, it will clear the stuck notification.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎05-04-2018

Hey @Maggsy how are you getting on with this? Did the above advice help remove your voicemail notifications?

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