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Voicemail messages but no voicemail

KernelPanic
Level 2: Apprentice
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Ever since the iOS14 update I keep getting messages saying you have a new voicemail. When I go into voicemail it says you have no new messages or saved messages.
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MI5
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@KernelPanic 

You need to call your mobile from another phone and leave yourself a message.

Then listen to it and delete it on your mobile which will reset the stuckk notification.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 11
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MI5
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@KernelPanic 

You need to call your mobile from another phone and leave yourself a message.

Then listen to it and delete it on your mobile which will reset the stuckk notification.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
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KernelPanic
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Ok thanks. That seems to have worked. So far no more messages
Message 3 of 11
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MI5
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 11
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IanC_inUK
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Great advice, your solution cleared the persistent New Voicemail message on my hand-me-down Samsung Galaxy J3 but to get it to clear as your instructions, I first had to reset the phone to accept Voicemail, I then rang from another phone and left a voicemail message.  After listening to the message on the problem phone, I then turned off the phone and turned on the phone and bingo - no persistent voicemail message.  Thanks.

Message 5 of 11
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MI5
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Good tip @IanC_inUK 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 11
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SeanTQ
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Hello MI5 tried your solution however I'm not offered to the opportunity to leave a message!!

It states that I'm unable to leave a message.

Should add that I've just switched to O? Is there a voicemail on voicemail off function I'm missing on my iPhone maybe?

Message 7 of 11
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MI5
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@SeanTQ 

Voicemail guide here Guide: All you need to know about O2 Voicemail 901 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 11
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SeanTQ
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Many thanks

Message 9 of 11
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MI5
Level 94: Supreme
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Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 10 of 11
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