Voicemail mail not working

[Jo13]

Voicemail not working so callers not given the option to leave a message

[Cleoriff]

Hi @Jo13 

Check this guide Guide: All you need to know about O2 Voicemail 901 

If nothing works, then you need to call O2 to reset your VM

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call