cancel
Showing results for 
Search instead for 
Did you mean: 

Voicemail deleted by 02

02frustration
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have moved over to a sim only contract with 02 who I have been with for many years. It would appear that they deleted my precious historic voicemail messages in seconds

How can messsges I’ve saved simply be wiped out of my account. These messages were very precious to me. Advice to others - DONT ORDER ONLINE with 02 I’m gutted and extremely disappointed with 02. Thankfully still in 14 day change mind period so will be cancelling. I won’t get my precious voicemails back but won’t pay o2 any more

Message 1 of 10
3,418 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

Sorry to hear that @02frustration.  If its any consolation any change effected through any (sales) channel, and on any network would have wiped your voicemail box; every operators VM systems are close to being legacy, are poorly maintained, badly supported and difficult to manage by today's standards. They were not designed to hold messages long term and many (other) networks eventually auto delete, regardless of hitting save message.  😞

View solution in original post

Message 2 of 10
3,413 Views
9 REPLIES 9

Anonymous
Not applicable

Sorry to hear that @02frustration.  If its any consolation any change effected through any (sales) channel, and on any network would have wiped your voicemail box; every operators VM systems are close to being legacy, are poorly maintained, badly supported and difficult to manage by today's standards. They were not designed to hold messages long term and many (other) networks eventually auto delete, regardless of hitting save message.  😞

Message 2 of 10
3,414 Views

MI5
Level 94: Supreme
  • 143413 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Another lesson for making manual backups unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 10
3,407 Views

02frustration
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks. My naivety - I was not changing network or provider - just moving from phone and network to sim only - both on O2. A tough lesson learnt! All ordered through the O2 ap. No warning - 02 should emphasise this before moving folk over
Message 4 of 10
3,402 Views

Anonymous
Not applicable

@02frustration wrote:
 I was not changing network or provider.

I know, what I meant was even any minor change , for example requesting a number change, or change in voicemail settings or something even more trivial ; on a similar contract, on any of the networks, might well have resulted in voice mailbox wiping. It's so far below the radar, no one on any network, would have warned you it was a possibility or even an issue.

Message 5 of 10
3,397 Views

02frustration
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks. I really appreciate the direct answer. Should have come here first before wasting time with gurus who do not want to say it as it is! Thanks for your help.
Message 6 of 10
3,373 Views

Anonymous
Not applicable

Any time - sorry again for your loss.

Message 7 of 10
3,348 Views

Tsidkenu1es
Level 5: Ponderer
  • 79 Posts
  • 1 Topics
  • 1 Solutions
Registered:
Thank you Mi5 for welcoming me to the community...!
Lessons learned sometimes could be very costly...
One Family * One Community * One Love * One Purpose
*************** UNITED ONE WORLD ***************
***** LOVE***********PEACE************JOY*******
* The Future Is In Our Hearts Our Minds And Our Souls *
Message 8 of 10
3,347 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @02frustration, and welcome to the Community slight_smile I'm sorry to see you've lost your voicemail history but it's great our members were able to help you understand what happened better!

 

Cheers @Anonymous & @MI5 for helping out.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 9 of 10
3,307 Views

zd
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I just wanted to share my frustration.  I have just found out that O2 have deleted all my voicemails.  I now only have voicemails from Jan 2019.  My mother died last year and I was keeping the voicemails that she had left me, so that I could hear her voice from time to time.  When our broker contacted O2 they said that there was nothing they could do to retrieve them as there is new ruling and you can only have 40 minutes of voicemail on your phone.  Instead of letting O2 users know about this they have just gone and deleted them.  These were my personal voicemails and I do not think that someone should decide on my behalf that they are going to be deleted.  If I had had some notice I could have saved them somewhere else.  I am sure that people keep voicemails for different reasons and they just shouldn't be deleted by the provider without informing their customers. Unfortunately nothing can be done now, but I just needed to get this off my chest. Shame on you O2!!

Message 10 of 10
3,064 Views