Solved: Re: Voicemail Problem

Anonymous · ‎09-10-2013

I'd been with Vodafone so long that when I switched to O2 I didn't even think about setting up my voicemail! I've tried to do it but it's still not cutting in when someone phones me.

I've tried dialling 1750 to activate voicemail but I get 3 beeps and the call cuts out. I tried 1760 as well and the same thing happened. All I've managed to do so far is change my PIN on 901 and get a message telling me I have no messages!

If anyone can help I'd be really grateful - I don't get loads of messages but it's nice to have it working!

MI5 · ‎09-10-2013

If you get an answer from 901 your vm is set up OK. 1750/1760 will not work if you have Tugo installed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎09-10-2013

You may need to ring O2 for assistance..

O2 Customer Services. 202 for Contract & 4445 for PAYG & 8002 for Business.

Or possibly use Live Chat.

http://www.o2.co.uk/mobile/contactus

MI5 · ‎09-10-2013

If you get an answer from 901 your vm is set up OK. 1750/1760 will not work if you have Tugo installed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-10-2013

Problem solved - Tugo uninstalled and voicemail activated!

Thanks for your help

Anonymous · ‎09-10-2013

Not sure why I got an answer from 901 though!

MI5 · ‎09-10-2013

901 still works with Tugo, its 1750/1760 that doesn't work....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-10-2013

Sorry, what I meant was I'm surprised that I had a message from 901 that made it sound as though everything was set up - posting from work so didn't want be spotted!

MI5 · ‎09-10-2013

Yes it was set up. with Tugo your vm is set to on always and cannot be turned off, but it will always work. The beeps you got was because 1750/1760 cannot change the vm setting (that's how I knew you had Tugo installed ;))

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎09-10-2013

@MI5 wrote:
The beeps you got was because 1750/1760 cannot change the vm setting (that's how I knew you had Tugo installed ;))

We call him Sherlock, as in no s*** Sherlock!!

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MI5 · ‎09-10-2013

Easy, Tiger

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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