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VoLTE / VoWiFi & call divert nightmare

AlignedChaos
Level 9: Fired up
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Hi all, looking for some help as O2 CC can't seem to.

 

I recently had VoLTE and VoWiFi turned on on my account as I have a compatible handset (as defined by O2).  It is a OnePlus 5T.

 

Since VoLTE / VoWiFi went live however all my call diverts have gone and any attempt to set them back up (i.e. divert if busy or always divert) results in a Network Error message and no divert.

 

Any help welcome.

 

Thanks

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MI5
Level 94: Supreme
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We've had this reported before and it appears the two don't work together!
2nd line support should be able to investigate for you so ask CS to escalate it or @Marjo could ask her Guru for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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AlignedChaos
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Thanks @MI5

 

Sadly apparently O2 are closed for the day but I need this fixed tonight. 😞

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MI5
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Try turning off wifi calling in your MyO2 device details.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@AlignedChaos wrote:

Thanks @MI5

 

Sadly apparently O2 are closed for the day but I need this fixed tonight. 😞


They SHOULD be open till 8pm tonight @AlignedChaos

https://www.o2.co.uk/contactus

Saturday

08:00 - 20:00

Veritas Numquam Perit

Girl in a jacket
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AlignedChaos
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Sadly this seems to be affecting my O2 business number also which is causing even more issues - normally when I am not on-call I have to divert calls but still be able to receive texts / have on data.

 

How can O2 struggle to get two simple features working at the same time. 😞

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MI5
Level 94: Supreme
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Did you try turning off wifi calling?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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AlignedChaos
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Hi, I have on the phone itself thank you but that seemed to make no difference at all which suggests this is an O2 problem, not a handset issue.

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MI5
Level 94: Supreme
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I meant in device details in your MyO2 as I mentioned above?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hi @AlignedChaos, sorry to hear about the issue you were having with this, did anything improve after you last posted or are you still experiencing the problem?

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