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Visual Voicemail on iPhone stopped working

Sudhamsh
Level 1: Joiner
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Hi,

I have recently changed my tariff and since then my Visual Voicemail is not working. All I get is "Call Voicemail" button.

 

Did a network reset on the Phone

Followed all the guides under Help topics on the website

Turned off/on Airplane mode

Restarted the phone

 

I have tried contacting O2 support and there were not able to help me either.

 

Also, could not find the iData bolt on as suggested in the help topic https://www.o2.co.uk/help/phones-sims-and-devices?page=device/apple/iphone-12-mini-ios-15/topic/voic...

 

Can someone please assist me with this.

 

Thank you.

Sudhamsh

 

 

 

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MI5
Level 94: Supreme
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Registered:

@Sudhamsh 

O2 need to add the iData bolt on.

It's not something you can do.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Sudhamsh 

O2 need to add the iData bolt on.

It's not something you can do.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Sudhamsh
Level 1: Joiner
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Thanks a lot. 

As suggested, I contacted customer support to check if I had the iData bolt on. I was told that they had the android version for my account and the changed it to iPhone version. 30 minutes later it's working.

 

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MI5
Level 94: Supreme
  • 127445 Posts
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  • 22137 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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