Solved: Visual Voicemail iPhone 5s?

Anonymous · ‎16-04-2015

Just joined o2, everything works fine, 3G/4G etc, but cannot get Visual Voicemail to work, apn/vv settings look correct (see below) any ideas? Thanks.

MI5 · ‎16-04-2015

If you are having to use mobile.o2.co.uk to access mobile data it means you haven't got iData enabled on your tariif.
You need to call CS on 202 and ask them to switch you onto iData then change your top apn to idata.o2.co.uk too.
The change will takes place after midnight on the day you request it and will show as pending in your My O2 until that point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-04-2015

If you are having to use mobile.o2.co.uk to access mobile data it means you haven't got iData enabled on your tariif.
You need to call CS on 202 and ask them to switch you onto iData then change your top apn to idata.o2.co.uk too.
The change will takes place after midnight on the day you request it and will show as pending in your My O2 until that point.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-04-2015

@MI5 Thanks, just changed to mobile data apn to idata.o2.co.uk, rebooted and data is working fine, still no VV, do I still need to contact o2?

MI5 · ‎16-04-2015

Yes, if your My O2 doesn't state "data for iPhone" or similar.
Just one more thing to check, to set up VVM you need to be on mobile data, so try it with WiFi off first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-04-2015

@MI5 called o2, they added iPhone apn etc, just have to wait until after midnight, Many Thanks.

MI5 · ‎16-04-2015

No worries mate.
Fingers crossed it sorts you out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎16-04-2015

Let us know how you get on @Anonymous

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Anonymous · ‎17-04-2015

@MI5 @Toby all sorted guys, rebooted iPhone this morning, iPhone Data Bolt-on and Visual Voicemail yehhhhhhh!

MI5 · ‎17-04-2015

Happy days

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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