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Virgin spiralling costs..

StudioMast
Level 1: Joiner
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on ‎20-12-2023 16:25

on ‎20-12-2023 16:25

I signed up a Volt contract in September at £25 and a month later it went to £29 due to annual increase. In reality it had been a month. This month December it's £36. No extra charges. It's an all in contract. What the hell is this, it can't be legal. I just want to leave. I get no discount from Virgin TV and broadband that's the same price it was for last few years. I moved this number to O2 because I was told it would get benefits. I get nothing other than me paying the cost of this line contract. Am I missing some Volt benefits? 

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MI5
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on ‎20-12-2023 16:31

on ‎20-12-2023 16:31

@StudioMast 

Volt guide here Volt Megaguide 

Regarding the price changes, the annual increase is April so you shouldn't be seeing a price rise now.

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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on ‎20-12-2023 16:33

on ‎20-12-2023 16:33

You don't get a discount, but you should get your BB speed doubled (if your not on the top speed already) and your o2 mobile data should be doubled too @StudioMast 

Not sure why the increase in Sept (annual RPI ones are March/April) so that needs checking.

Were you on a promotional tariff before? Or have another discount like Open?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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