Solved: Virgin package error

SJ1 · ‎05-11-2021

My Virgin Broadband/SIM package says I should be getting a 10GB SIM but my O2 confirmaiton has come back saying 5GB.

MI5 · ‎05-11-2021

The base tariff is 5gb but it gets doubled due to the volt benefits.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

SJ1 · ‎05-11-2021

And Live Chat will not reply

madasaf1sh · ‎05-11-2021

@SJ1

If it was bought from Virgin Media you should contact them on 0345 454 1111

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎05-11-2021

@SJ1

The base tariff is 5gb but it gets doubled due to the volt benefits.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Virgin package error

contract disabled

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed