Virgin messed up account details

[SamFoord]

Hi, I've recently taken out a new Virgin media bundle which came with an O2 SIM.

VM completely messed up all my account details, name, email, and now that my number has been transferred, I cannot get in to anything.

Please help, customer services have been not very accommodating.

Thanks,

Sam

[Bambino]

I will tag the account advisors. @O2Daniel or @O2KyleW can you please assist @SamFoord?

[SamFoord]

Thank you for your reply, however it seems to have fallen off the cliff and in to the ether. No response from O2 ☹️

[Cleoriff]

@SamFoord 

No, it's not been answered by the two account advisors @Bambino tagged.

I'll tag someone who is on this morning at 8am. @O2Georgina are you able to assist please?

[O2Sarah-]

Good morning @SamFoord.

I will send you a private message to look into this if you still need assistance.

[SamFoord1]

Hello Sarah,

I ended up spending half an hour on the phone to someone on Tuesday who managed to get all my access sorted, but in the process it appears to have deleted all my DMs and user account.

I'm still struggling to apply any benefits to the account, namely Amazon music.

Can you assist with this please?