Viewing itemised bills older than 6 months

[Phil70]

Is there any way to view itemised bills older than 6 month?

The section of my account only shows bills from October 2019 and I'm needing access to bills from June/July 2019.

Thanks in advance for any help.

[gmarkj]

Are you trying to view bills on a closed account?
If not they should be there.

[jonsie · Accepted solution]

Guide: My O2 - Bills section 

Guide: How do I get to the 'Download Bill' page? 

You should be able to get the last 12 months. Some accounts go back 18 months

[Phil70]

Thanks for the replies.

The account is active but it only shows me previous bills going back to October last year, hence me asking if there was a 6 month limit on viewing previous bills.

I've given up trying to negotiate O2's website to locate a contact us section that actually gives a link for contacting. It is dire to say the least.

[jonsie]

All you can do then is call them @Phil70 

[MI5]

@Phil70 

Your bills should go back to a maximum of 2 years assuming a continuous contract for that length of time.

Sounds like you need to call Guide: Coronavirus Community Help and Support 

[Phil70]

Thank you for the links. Much appreciated. Managed to get back to the bill I was looking for.

[jonsie]

Excellent news @Phil70 

[BAFly]

I can only see my last 4 bills - I've been an O2 customer with the same number for many years and always been able to view many more than that. Any ideas? Many thanks

[MI5]

@BAFly 

There is a known issue with billing that O2 are trying to fix.
Please try again later.