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Viewing itemised bills older than 6 months

Phil70
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Is there any way to view itemised bills older than 6 month?

The section of my account only shows bills from October 2019 and I'm needing access to bills from June/July 2019.

Thanks in advance for any help.
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jonsie
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gmarkj
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Are you trying to view bills on a closed account?
If not they should be there.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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Phil70
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Thanks for the replies.

The account is active but it only shows me previous bills going back to October last year, hence me asking if there was a 6 month limit on viewing previous bills.

I've given up trying to negotiate O2's website to locate a contact us section that actually gives a link for contacting. It is dire to say the least.
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jonsie
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MI5
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@Phil70 

Your bills should go back to a maximum of 2 years assuming a continuous contract for that length of time.

Sounds like you need to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Phil70
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Thank you for the links. Much appreciated. Managed to get back to the bill I was looking for.
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jonsie
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BAFly
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I can only see my last 4 bills - I've been an O2 customer with the same number for many years and always been able to view many more than that. Any ideas? Many thanks

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MI5
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@BAFly 

There is a known issue with billing that O2 are trying to fix.
Please try again later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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