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Anonymous
Posts: 0

Viewing bill and money off

I have had a contract phone for nearly two years but for some reason the only thing i see on my 'view bill' page is my name and my number. I can't see any past bills or anything even though i have the emails to prove this happens. It's like i don't really exist on here.

 

Also we were told we would have discount on our bills for this month because of the down time in July and yet i have been charged the full amount. Please explain!

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Viewing bill and money off

It's probably better if you speak directly to O2 to sort out why your MyO2 isn't showing your accounts.

 

See Contact us at the bottom of the page for the number and opening times.

 

The 10% discount is for September's bill.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Viewing bill and money off

Thanks. My mistake! I think i was just excited about getting some money back!

 

I'll work ont he website issue.

 

Thanks again!

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Viewing bill and money off

Let us know how you get on with the MyO2 problem.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Viewing bill and money off

I got hold of someone on the online support and they dealt with my stuff. It's all sorted now so i've got what i should!

 

Thanks for your help!

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Viewing bill and money off

Well done I'm glad they sorted it out for you. Smiley Happy

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1